Our company takes warranty obligations for service of supplied equipment. The approximate warranty term is about 3-5 years depending on the model and complete set of the lighting fixture. We also give our clients an opportunity to extend warranty to 8 years (individually).
Warranty situation: production defect.
Non-warranty cases: wrong use, violation of the fixture installation, improper electrical connection, changes in the design of the lamp.
In case of failure of the lighting fixture after the expiration of the warranty period, we are ready to repair it (in appropriate situations), otherwise we will offer an analogue.
If the failure was caused by non-warranty accident you won`t be left without light. We`ll diagnose, consult, make repairs at a discount or offer a replacement for a new fixture.
Collaboration with CTS gives you a full pack of services and technical support that guarantees high-quality lighting on favorable terms.